Privacy Policy

Introduction

stabiloqenxarviuma.top S.A. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at stabiloqenxarviuma.top or use our restaurant brand positioning strategy services.

As a company registered in Portugal (Registration Number: 745896132, VAT Number: PT742536918), we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

The data controller for your personal information is stabiloqenxarviuma.top S.A., located at Avenida Almirante Reis 62, 3023-742 Coimbra, Portugal. If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected] or call us at +351 234 241 000.

Data Collection

We collect personal data that you provide to us directly and information that is automatically collected when you visit our website. The data we collect includes:

• Contact Information: Name, email address, phone number, and business address when you contact us or request our services
• Business Information: Restaurant name, business type, and details about your brand positioning needs
• Communication Data: Records of your communications with us, including emails, phone calls, and meeting notes
• Technical Information: IP address, browser type, device information, and website usage data
• Marketing Data: Your preferences for receiving marketing communications and information about your interests

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and your consent where required:

• Service Delivery: To provide restaurant brand positioning strategy services and respond to your enquiries
• Communication: To communicate with you about our services, respond to your questions, and provide customer support
• Business Operations: To manage our business relationship with you and maintain records of our services
• Marketing: To send you information about our services that may be of interest to you (with your consent)
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Website Improvement: To analyse website usage and improve our online services

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary to perform our services or respond to your requests
• Legitimate Interests: For business operations, customer relationship management, and service improvement
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who help us operate our business (e.g., hosting, analytics, email services)
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Client Data: Retained for the duration of our business relationship plus 7 years for legal and tax purposes
• Marketing Data: Until you withdraw consent or for 3 years from last engagement
• Website Data: Analytics data is retained for 26 months, cookies as specified in our Cookie Policy
• Communication Records: Retained for 3 years for customer service and legal purposes

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure hosting and data encryption
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection practices
• Secure communication channels for sensitive information

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Binding corporate rules or certification schemes

Children's Privacy

Our services are not directed at children under 16 years of age, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados) if you believe we have not handled your personal data in accordance with applicable law.